Service Technician
Kessco Water LLC Kessco Water LLC Terre Haute, IN Terre Haute, IN Full-time Full-time $17 an hour $17 an hour 3 days ago 3 days ago 3 days ago About the Company:
Kessco Water is an authorized independent dealer of Kinetico water treatment systems.
We are family-owned, and have operated in the Wabash Valley since 1983.
Hours:
Monday - Thursday 8:
30am - 5:
00pm 4-day work week 3-day weekend every week! About the Position:
The Service Technician is responsible for the installation, service, preventive maintenance, diagnostic repair, removal, and selling of Kinetico water softeners and drinking water systems for Kessco's residential and commercial customers.
Key Areas of Responsibility:
Lead technician for all Kinetico systems brought into the shop for repair.
Executes all processes and procedures related to product installations utilizing various software tools and mechanical devices to record data.
Provides professional technical service and repair work at customer locations.
Executes all documentation required for the customer, and for corporate record and data management.
Provides support to other Service Technicians as needed.
Maintains a clean and safe work environment.
Maintains company tools, resources, and spare parts inventory.
Manages the customer relationship by effectively explaining the installation, repair, or replacement work being performed.
Ensures that payment terms have been complied with prior to service work being performed.
Job Knowledge, Skills, and
Experience:
High School Diploma or GED Ability to work in a fast paced environment, and show initiative.
Strong work ethic, self-motivated, action and goal oriented.
Proven customer-centric focus and approach with the ability to establish and change priorities as required.
Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills.
Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
Professional image, outstanding customer relations skills, and comfortable talking to customers about product and payment options.
Valid drivers' license and a clean driving record.
Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company's products is essential.
Plumbing experience and skills a plus but not required.
Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.
Job Type:
Full-time Pay:
$17.
00 per hour Expected hours:
35 - 45 per week
Benefits:
Dental insurance Life insurance Paid time off Vision insurance Supplemental pay types:
Overtime pay Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Plumbing:
1 year (Preferred) Sales:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
Multiple locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
Kessco Water is an authorized independent dealer of Kinetico water treatment systems.
We are family-owned, and have operated in the Wabash Valley since 1983.
Hours:
Monday - Thursday 8:
30am - 5:
00pm 4-day work week 3-day weekend every week! About the Position:
The Service Technician is responsible for the installation, service, preventive maintenance, diagnostic repair, removal, and selling of Kinetico water softeners and drinking water systems for Kessco's residential and commercial customers.
Key Areas of Responsibility:
Lead technician for all Kinetico systems brought into the shop for repair.
Executes all processes and procedures related to product installations utilizing various software tools and mechanical devices to record data.
Provides professional technical service and repair work at customer locations.
Executes all documentation required for the customer, and for corporate record and data management.
Provides support to other Service Technicians as needed.
Maintains a clean and safe work environment.
Maintains company tools, resources, and spare parts inventory.
Manages the customer relationship by effectively explaining the installation, repair, or replacement work being performed.
Ensures that payment terms have been complied with prior to service work being performed.
Job Knowledge, Skills, and
Experience:
High School Diploma or GED Ability to work in a fast paced environment, and show initiative.
Strong work ethic, self-motivated, action and goal oriented.
Proven customer-centric focus and approach with the ability to establish and change priorities as required.
Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills.
Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
Professional image, outstanding customer relations skills, and comfortable talking to customers about product and payment options.
Valid drivers' license and a clean driving record.
Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company's products is essential.
Plumbing experience and skills a plus but not required.
Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.
Job Type:
Full-time Pay:
$17.
00 per hour Expected hours:
35 - 45 per week
Benefits:
Dental insurance Life insurance Paid time off Vision insurance Supplemental pay types:
Overtime pay Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Plumbing:
1 year (Preferred) Sales:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
Multiple locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
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